SLT-MOBITEL Customer Contact Centre, first in Asia to receive ISO 18295-1:2017 Certification

Reinforcing customer-centricity in providing excellent services, SLT-MOBITEL Mobile has become the first in Asia to receive the international ISO 18295-1:2017 quality standard for its Customer Contact Center (CCC) operations recently. Additionally, SLT-MOBITEL was also awarded ISO 9001:2015 for demonstrated ability to meet customer, statutory and regulatory standards. ISO 18295 specifies requirements and standards applicable for…

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Rapid development for communication infrastructure in remote areas in Sri Lanka

Rapid development for communication infrastructure in remote areas in Sri Lanka

Sri Lanka President Gotabaya Rajapaksa’s goal is to utilize the telecommunication development fees to develop the communication infrastructure in remote areas, says the Director General of the Telecommunications Regulatory Commission of Sri Lanka, Oshada Senanayake.   He also said that as the communication is a strong factor in the national economy, steps have been taken…

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DFCC Bank Samata English CSR Online Programme

DFCC Bank develops youth of Sri Lanka through ‘Samata English’ CSR Online Programme

DFCC Bank, the bank for everyone, recently launched the online version of its ‘Samata English’ project as part of its Corporate Social Responsibility programme for the 4 th year. The initiative falls under the theme “Education”, one of the six identified thematic areas of the Bank’s Sustainability Strategy. It will benefit a large cross-section of…

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Motivation in Education

Motivation in Education

Before anything, what is motivation? Motivation is a state of mind that maintains one’s attention and behavior, and also it provides extra energy required to fulfill a task. Therefore, it helps to withstand the goals over a while. The same as that, motivation in education has an intense impact on children’s behavior, preferences, and results….

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